IT Wiki

General Reference

 

General Reference

 

Network Infrastructure Stats On-call Schedule Emergency Contacts Planned Outages Hardware Purchasing Remote Access Available Equipment Printing Travel Information Chat Support

 

 

Network Infrastructure

 

• Domain: MAINCO
• Branch Network: DALLAS, DENVER, NEWYORK
• Domain Gateway: 256.11.23.142

 

If you have trouble connecting to the network please contact the help desk at x2834.

 

Stats

 

• Uptime stats page

 

 

On-call Schedule

 

Monday	John Sykes
Tuesday	Murphy Smith
Wednesday	John Sykes
Thursday	Murphy Smith
Friday	Nick Jones
Saturday	Nick Jones
Sunday	Nick Jones

 

 

Emergency Contacts

 

John Sykes	555-1514
Murphy Smith	555-3721
Nick Jones	555-1364

 

 

 

Planned Outages

 

• No outages are currently scheduled

• Oct 24 - 17:00-19:00 (Windows Patch)
• Oct 12 - 20:00-24:00 (Software Upgrade)

 

Hardware Purchasing

 

• Please get a copy of the request form from the IT department for anything over $50
• Once approved by your business unit leader it will be forwarded to Finance
• You can purchase equipment under $50 using the Dell vendor code: 3847522AAB
  • But you must submit your reciept to the FInance department within 6 weeks for reimbursement

 

Remote Access

 

• Install the Cisco VPN software and obtain a SecureID token. Please call Murphy at x17661 to arrange this. SecureID tokens are $15 to replace so don't loose them!
• To view webpages while remote you must activate proxy settings in your browser when connected to the network. In IE go to Tools, Options, Internet Options, Connections, LAN Settings and enter http://proxy.ouritcompany.com/proxy.asp. In Firefox go to Tools, Options, Advanced, Networking, Settings and enter the same location.          

 

Available Equipment

 

• Projector 1 - Dell 736 for small conference rooms
• Projector 2 - Dell 773 for large conference rooms
  • Checked out to Mark Smith through 11/15
• Wireless hub (x6)
• Wireless mouse (x12)
• Extra laptop battery (x4)

 

Please contact Nick at x7364 to use any equipment.

 

Printing

 

• West side of office: W_03_HPMultiPlex, IP: 10.4.12.11
• Upstairs conference: E_04_HPQuickPrint, IP: 10.4.12.13

 

1. Click the Windows Start menu and click Settings > Printers and Faxes.
2. Under the Printer Tasks heading, click Add a printer.
3. When the Welcome to the Add Printer Wizard window is displayed, click Next to continue.
4. When prompted to select which type of printer to set up, enter the following information and then click Next to continue:
   • Local printer attached to this computer: selected.
   • Automatically detect and install my Plug and Play printer: unchecked
5. When prompted to select a printer port, enter the following information and then click Next to continue:
   • Create a new port: selected
   • Type of port: Standard TCP/IP Port
6. When the Welcome to the Add Standard TCP/IP Printer Port Wizard window is displayed, click Next to continue.
7. In the Printer Name or IP Address field, enter your printer IP address. The Port Name is filled in automatically. Click Next to continue.
8. Click Finish to close the Add Standard TPC/IP Printer Port Wizard.
9. Select the manufacturer and printer model number of your printer. Then, click Next.
10. If you see a window saying that a printer driver is already installed, choose to keep the existing driver unless you are having problems. If you are having problems, replace the existing driver
11. Enter a name for this printer. It will help you later if you include the type of driver in the name, such as pcl, pcl 6, or ps (for post script). If you want this to be your default printer click Yes; otherwise click No. Then, click Next to continue.
12. Click Do not share this printer and then click Next to continue.
13. Click Yes to print a test page to confirm that your printer is installed properly; otherwise click No. Click Next to continue.
14. Click Finish.

 

Travel Information

 

• DALLAS
  • The second floor has 3 cubes on the east side wall for 'hoteling'
  • Please call 555-1038 before arrival to ensure space availablility
  • Your phone/voicemail will be configured for you
  • Please change your local gateway to *.143

• DENVER
  • There is a conference room attached to the lobby for you to use
  • No phones are available
  • Network connections are available but you must use the VPN (bring your SecureID)

• NEW YORK
  • You may reserve space for a week at a time by calling 555-9934
  • Your phone/voicemail will be configured for you

 

Chat Support